TY  - BOOK
AU  - Alexander 
AU  - Lyons, Michael C.
TI  - The knowledge-based organization : for steps to increasing sales, profits, and market share 
SN  - 0786303530
U1  - 658.12 ALE 1995 
PY  - 1995///
CY  - New York
PB  - Irwin Professional Pub.
KW  - Customer relations
KW  - Customer service
KW  - Management
KW  - Sales management
KW  - Selling
N1  - Includes bibliographical references and index
ER  -