Brennan  <br/><br/>
Proactive customer service : transforming your customer service department into a profit center  
/ Charles D. Brennan. 
 - New York  Amacom  1997. 
 - ix, 212p.  ill.  25cm 
<br/><br/><label>ISBN: </label>0814403727 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management
<br/><br/><label>Dewey Class. No.: </label>658.812 BRE 1997