Leland  <br/><br/>
Customer service for dummies  
/ by Karen Leland and Keith Bailey. 
 - 2nd ed.. 
 - Foster City, CA  IDG Books Worldwide  1999. 
 - xxxi, 422p.  ill.  23cm 
 - For dummies .
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0764552090 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service
<br/><br/><label>Dewey Class. No.: </label>658.812 LEL 1999