Heil  <br/><br/>
One size fits one : building relatuionships one customer and one employee at a time  
/ Gary Heil, Tom Parker, Deborah C. Stephens. 
 - New York  Van Nostrand Reinhold  1997. 
 - xii, 292p.  24cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0442020635  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction<br/>Leadership<br/>Organizational change
<br/><br/><label>Dewey Class. No.: </label>658.812 HEI 1997