TY  - BOOK
AU  - Brown, Stanley A.
TI  - Customer relationship management : a strategic imperative in the world of e-business 
SN  - 0471644099 
U1  - 658.812 CUS 2000 
PY  - 2000///
CY  - Toronto
PB  - John Wiley & Sons
KW  - Customer relations
KW  - Management
ER  -