TY  - BOOK
AU  - Comfort 
TI  - Effective telephoning : teacher's book 
T2  - Oxford Business English Skills
SN  - 0194570940
U1  - 651.73 COM 1996 
PY  - 1996///
CY  - New York
PB  - Oxford University Press
KW  - Employees
KW  - Training of
KW  - Telephone etiquette
KW  - Telephone in business
ER  -