Koha online catalog › Results of search for 'ccl=su:"Total quality management"'

	21.	Design and management of service processes : keeping customers for life / Rohit Ramaswamy. by Ramaswamy. Material type: Text Publisher: Reading, Massachusetts Addison-Wesley 1996Availability: Items available for loan: Call number: 658.812 RAM 1996 (5). Place hold Add to cart (remove)
	22.	Introduction to total quality : quality management for production, processing, and services / David L. Goetsch and Stanley B. Davis. by Goetsch \| Davis, Stanley B. Edition: 2nd ed..Material type: Text Publisher: Upper Saddle River, New Jersey Prentice Hall 1997Availability: Items available for loan: Call number: 658.562 GOE 1997 (7). Place hold Add to cart (remove)
	23.	TQM : a pictorial guide for managers / John Oakland and Peter Morris. by Oakland \| Morris, Peter. Material type: Text Publisher: Oxford Butterworth-Heinemann 1997Availability: Items available for loan: Call number: 658.562 OAK 1997 (3). Place hold Add to cart (remove)
	24.	No cover image available TQM : 50 ways to make it work for you / JoAnn B. Haberer and MaryLou Wendel Webb. by Haberer \| Webb, MaryLou Wendel. Material type: Text Publisher: Menlo Park, California Crisp Publications 1994Availability: Items available for loan: Call number: 658.562 HAB 1994 (2). Place hold Add to cart (remove)
	25.	Total quality : a framework for leadership / D. Otis Wolkins. by Wolkins. Material type: Text Publisher: Portland, Oregon Productivity Press 1996Availability: Items available for loan: Call number: 658.562 WOL 1996 (2). Place hold Add to cart (remove)
	26.	Making quality critical : new perspectives on organizational change / edited by Adrian Wilkinson and Hugh Willmott. by Wilkinson, Adrian \| Willmott, Hugh. Material type: Text Publisher: London Routledge 1995Availability: Items available for loan: Call number: 658.562 MAK 1995 (1). Place hold Add to cart (remove)
	27.	Total quality management handbook / John L. Hradesky. by Hradesky. Material type: Text Publisher: New York McGraw Hill 1995Availability: Items available for loan: Call number: 658.562 HRA 1995 (1). Place hold Add to cart (remove)
	28.	A project-by-project approach to quality : a practical handbook for individuals, teams and organizations / Richard Capper. by Capper. Material type: Text Publisher: Hampshire Gower 1998Availability: Items available for loan: Call number: 658.4013 CAP 1998 (2). Place hold Add to cart (remove)
	29.	Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer. by Hinton \| Schaeffer, Wini. Material type: Text Publisher: New Jersey Prentice Hall 1994Availability: Items available for loan: Call number: 658.812 HIN 1994 (1). Place hold Add to cart (remove)
	30.	The myths of Japanese quality / Ray E. and Cindelyn Eberts. by Eberts \| Eberts, Cindelyn. Material type: Text Publisher: New Jersey Prentice Hall 1995Availability: Items available for loan: Call number: 658.562 EBE 1995 (2). Place hold Add to cart (remove)
	31.	Quality management for small business / Lionel Stebbing, R. J. Pengelly. by Stebbing \| Pengelly, R. J. Material type: Text Publisher: Chichester Ellis Horwood 1994Availability: Items available for loan: Call number: 658.562 STE 1994 (1). Place hold Add to cart (remove)
	32.	Managing for total quality : from Deming to Taguchi and SPC / N. Logothetis. by Logothetis. Material type: Text Publisher: New York Prentice Hall 1992Availability: Items available for loan: Call number: 658.562 LOG 1992 (1). Place hold Add to cart (remove)
	33.	Comparing ISO 9000, Malcolm Baldrige, and the SEI CMM for software : a reference and selection guide / Michael O. Tingey. by Tingey. Material type: Text Publisher: Upper Saddle River, NJ Prentice Hall 1997Availability: Items available for loan: Call number: 658.562 TIN 1997 (1). Place hold Add to cart (remove)
	34.	Creating high performance organizations : practices and results of employee involvement and total quality management in Fortune 1000 companies / E. Lawler, Susan A. Mohrman, Gerald E. Ledford. by Lawler \| Ledford, Gerald E \| Mohrman, Susan Albers. Material type: Text Publisher: San Francisco Jossey-Bass Publ 1995Availability: Items available for loan: Call number: 658.562 LAW 1995 (1). Place hold Add to cart (remove)
	35.	Total quality management / Terry L. Richardson. by Richardson. Material type: Text Publisher: Albany Delmar Publishers 1996Availability: Items available for loan: Call number: 658.562 RIC 1996 (6). Place hold Add to cart (remove)
	36.	ISO 9000 certification and total quality management / Subhash C. Puri. by Puri. Edition: 2nd ed..Material type: Text Publisher: Ontario, Canada Standards-Quality Management Group 1995Availability: Items available for loan: Call number: 658.562 PUR 1995 (2). Place hold Add to cart (remove)
	37.	Vision, values and courage : leadership for quality management / Neil H. Snyder, James J. Dowd, Jr. and Diane Morse Houghton. by Snyder \| Dowd, James J., Jr \| Houghton, Dianne Morse. Material type: Text Publisher: New York The Free Press 1994Availability: Items available for loan: Call number: 658.562 SNY 1994 (1). Place hold Add to cart (remove)
	38.	TQManager : a practical guide for managing in a total quality organization / Warren H. Schmidt and Jerome P. Finnigan. by Schmidt \| Finnigan, Jerome P. Material type: Text Publisher: San Francisco Jossey-Bass 1993Availability: Items available for loan: Call number: 658.562 SCH 1993 (2). Place hold Add to cart (remove)
	39.	Handbook for productivity measurement and improvement / editor, William F. Christopher, Carl G. Thor. by Christopher, William F \| Thor, Carl G. Material type: Text Publisher: Portland, Oregon Productivity Press 1993Availability: Items available for reference: Not for loanCall number: 658.562 HAN 1993 (2). : Add to cart (remove)
	40.	Process redesign : the implementation guide for managers / Arthur R. Tenner, Irving J. DeToro. by Tenner \| DeToro, Irving J. Material type: Text Publisher: Reading, Massachusetts Addison-Wesley 1997Availability: Items available for loan: Call number: 658.4063 TEN 1997 (3). Place hold Add to cart (remove)

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