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Business process management and balanced scorecard : using processes as strategic drivers / Ralph F. Smith.

By: SmithMaterial type: Text

TextPublisher: Hoboken John Wiley & Sons 2007Description: x, 227p. ill. 24cmISBN: 0470047461 Subject(s): Benchmarking (Management) | Performance -- Management | Strategic planning | Workflow -- ManagementDDC classification: 658.51 SMI 2007

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Item type	Current location	Call number	Materials specified	Status	Date due	Barcode
Book-GN	Perpustakaan Ibnu Khaldun General Collection	658.51 SMI 2007 (Browse shelf)		Available		0000042102

Includes index p.221 - 227

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