Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne.
Material type:
TextPublisher: New York John Wiley & Sons 1996Description: xviii, 326p. ill. 28cmISBN: 0471155063Subject(s): Customer services -- Communication systems | Internet (Computer network) | Internet marketing | World Wide Web (Information retrieval system)DDC classification: 658.8120285467 STE 1996
| Item type | Current location | Call number | Materials specified | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
Book-GN
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Perpustakaan Ibnu Khaldun General Collection | 658.8120285467 STE 1996 (Browse shelf) | 14225 | Available | 0000015273 | ||
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Book-GN
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Perpustakaan Ibnu Khaldun General Collection | 658.8120285467 STE 1996 (Browse shelf) | 14226 | Available | 0000015274 | ||
|
Book-GN
|
Perpustakaan Ibnu Khaldun General Collection | 658.8120285467 STE 1996 (Browse shelf) | 14227 | Available | 0000015275 |
Includes index
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