000			00902nam a2200229#a 4500
001			0000010640
008			211117s2020||||xx |||||||||||||| ||und||
020			_a0194589277
082			_a651.73 COM 1996
100			_aComfort
245		0	_aEffective telephoning [video cassette] _c/ Jeremy Comfort.
260			_aNew York _bOxford University Press _c1996.
300			_a1 video cassette (35 min.) _bsd., col. _c1/2in.
365			_cMYR
490			_aOxford Business English Skills
520			_aSummary: Designed for professional people who need to make and receive telephone calls in English. The course covers the main aspects of telephone calls from preparation and organization through to problem solving, confirming arrangements and closing
650			_aEmployees _xTraining of
650			_aTelephone etiquette
650			_aTelephone in business
942			_cVID
999			_c10060 _d10060