| 000 | 00607nam a2200193#a 4500 | ||
|---|---|---|---|
| 001 | 0000018565 | ||
| 008 | 211117s2020||||xx |||||||||||||| ||und|| | ||
| 020 | _a158705079X | ||
| 082 | _a658.0546 MCC 2004 | ||
| 100 | _aMcConnell | ||
| 245 | 0 |
_aPractical service level management : delivering high quality Web-based services _c/ John McConnell with Eric Siegel. |
|
| 260 |
_aIndianapolis _bCisco Press _c2004. |
||
| 300 |
_axxi, 284p. _bill. _c24cm |
||
| 365 | _cMYR | ||
| 500 | _aIncludes index | ||
| 650 |
_aBusiness enterprises _xComputer networks _xManagement |
||
| 942 | _cBK-GN | ||
| 999 |
_c17747 _d17747 |
||