| 000 | 00566nam a2200205#a 4500 | ||
|---|---|---|---|
| 001 | 0000018989 | ||
| 008 | 211117s2020||||xx |||||||||||||| ||und|| | ||
| 020 | _a8179920380 | ||
| 082 | _a658.812 DUC 2002 | ||
| 100 | _aDuchessi | ||
| 245 | 0 |
_aCrafting customer value : the art and science _c/ Peter Duchessi. |
|
| 260 |
_aMumbai _bJaico Publishing House _c2002. |
||
| 300 |
_a193p. _bill. _c25cm |
||
| 365 | _cMYR | ||
| 500 | _aIncludes index p.187 - 193 | ||
| 650 | _aCustomer loyalty | ||
| 650 | _aCustomer relations | ||
| 942 | _cBK-GN | ||
| 999 |
_c18166 _d18166 |
||