| 000 | 00543nam a2200205#a 4500 | ||
|---|---|---|---|
| 001 | 0000023387 | ||
| 008 | 211117s2020||||xx |||||||||||||| ||und|| | ||
| 020 | _a9780470835494 | ||
| 082 | _a658.812 BER 2005 | ||
| 100 | _aBergevin | ||
| 245 | 0 |
_aCall centers for dummies _c/ by Réal Bergevin. |
|
| 260 |
_aMississauga _bWiley _c2005. |
||
| 300 |
_axx, 362p. _bill. _c24cm |
||
| 365 | _cMYR | ||
| 490 | _a--For Dummies | ||
| 500 | _aIncludes index p 347 - 362 | ||
| 650 |
_aCall centers _xManagement |
||
| 942 | _cBK-GN | ||
| 999 |
_c22502 _d22502 |
||