| 000 | 00628nam a2200205#a 4500 | ||
|---|---|---|---|
| 001 | 0000004491 | ||
| 008 | 211117s2020||||xx |||||||||||||| ||und|| | ||
| 020 | _a0412631806 | ||
| 082 | _a658.812 CON 1995 | ||
| 100 | _aConnell | ||
| 245 | 0 |
_aMeasuring customer and service profitability : in the finance sector _c/ Roger Connell. |
|
| 260 |
_aLondon _bChapman & Hall _c1995. |
||
| 300 |
_axii, 251p. _bill. _c24cm |
||
| 365 | _cMYR | ||
| 500 | _aIncludes bibliographical references and index | ||
| 650 |
_aCustomer services _xMeasurement |
||
| 650 |
_aService industries _xMeasurement |
||
| 942 | _cBK-GN | ||
| 999 |
_c4252 _d4252 |
||