000			00752nam a2200241#a 4500
001			0000004506
008			211117s2020||||xx |||||||||||||| ||und||
020			_a0442018525
082			_a658.812 HEI 1995
100			_aHeil
245		0	_aLeadership and the customer revolution : the messy, unpredictable and inescapably human challenge of making the rhetoric of change a reality _c/ Gary Heil, Tom Parker, Rick Tate.
260			_aNew York _bVan Nostrand Reinhold _c1995.
300			_axxvi, 290p. _c24cm
365			_cMYR
500			_aIncludes index
650			_aCustomer satisfaction
650			_aLeadership
650			_aOrganizational change
700			_aParker, Tom
700			_aTate, Rick
942			_cBK-GN
999			_c4267 _d4267