000			00696nam a2200229#a 4500
001			0000004510
008			211117s2020||||xx |||||||||||||| ||und||
020			_a013189630X
082			_a658.812 HIN 1994
100			_aHinton
245		0	_aCustomer-focused quality : what to do on Monday morning _c/ Tom Hinton, Wini Schaeffer.
260			_aNew Jersey _bPrentice Hall _c1994.
300			_axii, 273p. _bill. _c24cm
365			_cMYR
500			_aIncludes bibliographical references and index
650			_aCustomer satisfaction
650			_aCustomer service _xQuality control
650			_aTotal quality management
700			_aSchaeffer, Wini
942			_cBK-GN
999			_c4271 _d4271