000			00682nam a2200217#a 4500
001			0000006873
008			211117s2020||||xx |||||||||||||| ||und||
020			_a087389362X
082			_a658.812 HAY 1998
100			_aHayes
245		0	_aMeasuring customer satisfaction : survey design, use, and statistical analysis methods _c/ Bob E. Hayes.
250			_a2nd. ed.
260			_aMilwaukee, Wisconsin _bASQ Quality Press _c1998.
300			_axviii, 278p. _bill. _c24cm
365			_cMYR
504			_aIncludes bibliographical references and index
650			_aConsumer satisfaction _xStatistical methods
650			_aQuestionnaires
942			_cBK-GN
999			_c6556 _d6556