000			00833nam a2200241#a 4500
001			0000007450
008			211117s2020||||xx |||||||||||||| ||und||
020			_a0471641235
082			_a658.812 BRO 1995
100			_aBrown
245		0	_aWhat customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability _c/ Stanley A. Brown.
260			_aToronto _bJohn Wiley & Sons _c1995.
300			_axvi, 304p. _bill. _c24cm
365			_cMYR
504			_aIncludes bibliographical references
650			_aCustomer satisfaction
650			_aCustomer services
650			_aIndustrial management
650			_aOrganizational effectiveness
650			_aQuality of products
942			_cBK-GN
999			_c7102 _d7102