000			00714nam a2200241#a 4500
001			0000008626
008			211117s2020||||xx |||||||||||||| ||und||
020			_a0442020635
082			_a658.812 HEI 1997
100			_aHeil
245		0	_aOne size fits one : building relatuionships one customer and one employee at a time _c/ Gary Heil, Tom Parker, Deborah C. Stephens.
260			_aNew York _bVan Nostrand Reinhold _c1997.
300			_axii, 292p. _c24cm
365			_cMYR
500			_aIncludes index
650			_aCustomer satisfaction
650			_aLeadership
650			_aOrganizational change
700			_aParker, Tom
700			_aStephens, Deborah C.
942			_cBK-GN
999			_c8206 _d8206