Milakovich
Improving service quality in the global economy : achieving high performance in public and private sectors / Michael E. Milakovich. - 2nd ed.. - Boca Raton Auerbach 2006. - xix, 406p. ill. 25cm
Includes index p.387 - 406
0849338190
Industrial management
Service industries--Management
658.562 MIL 2006
Improving service quality in the global economy : achieving high performance in public and private sectors / Michael E. Milakovich. - 2nd ed.. - Boca Raton Auerbach 2006. - xix, 406p. ill. 25cm
Includes index p.387 - 406
0849338190
Industrial management
Service industries--Management
658.562 MIL 2006