Improving service quality in the global economy : achieving high performance in public and private sectors / Michael E. Milakovich.
Material type:
TextPublisher: Boca Raton Auerbach 2006Edition: 2nd edDescription: xix, 406p. ill. 25cmISBN: 0849338190 Subject(s): Industrial management | Service industries -- ManagementDDC classification: 658.562 MIL 2006
| Item type | Current location | Call number | Materials specified | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
Book-GN
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Perpustakaan Ibnu Khaldun General Collection | 658.562 MIL 2006 (Browse shelf) | Available | 0000037096 |
Includes index p.387 - 406
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