Bergevin
Call centers for dummies / by Réal Bergevin. - Mississauga Wiley 2005. - xx, 362p. ill. 24cm - For Dummies .
Includes index p 347 - 362
9780470835494
Call centers--Management
658.812 BER 2005
Call centers for dummies / by Réal Bergevin. - Mississauga Wiley 2005. - xx, 362p. ill. 24cm - For Dummies .
Includes index p 347 - 362
9780470835494
Call centers--Management
658.812 BER 2005