Hinton
Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer. - New Jersey Prentice Hall 1994. - xii, 273p. ill. 24cm
Includes bibliographical references and index
013189630X
Customer satisfaction
Customer service--Quality control
Total quality management
658.812 HIN 1994
Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer. - New Jersey Prentice Hall 1994. - xii, 273p. ill. 24cm
Includes bibliographical references and index
013189630X
Customer satisfaction
Customer service--Quality control
Total quality management
658.812 HIN 1994