000 -LEADER |
fixed length control field |
00696nam a2200229#a 4500 |
001 - CONTROL NUMBER |
control field |
0000004510 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
211117s2020||||xx |||||||||||||| ||und|| |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
013189630X |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.812 HIN 1994 |
100 ## - MAIN ENTRY--PERSONAL NAME |
Personal name |
Hinton |
245 #0 - TITLE STATEMENT |
Title |
Customer-focused quality : what to do on Monday morning |
Statement of responsibility, etc. |
/ Tom Hinton, Wini Schaeffer. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
New Jersey |
Name of publisher, distributor, etc. |
Prentice Hall |
Date of publication, distribution, etc. |
1994. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xii, 273p. |
Other physical details |
ill. |
Dimensions |
24cm |
365 ## - TRADE PRICE |
Currency code |
MYR |
500 ## - GENERAL NOTE |
General note |
Includes bibliographical references and index |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer satisfaction |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer service |
General subdivision |
Quality control |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Total quality management |
700 ## - ADDED ENTRY--PERSONAL NAME |
Personal name |
Schaeffer, Wini |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Koha item type |
Book-GN |