Brown
What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability / Stanley A. Brown. - Toronto John Wiley & Sons 1995. - xvi, 304p. ill. 24cm
Includes bibliographical references
0471641235
Customer satisfaction
Customer services
Industrial management
Organizational effectiveness
Quality of products
658.812 BRO 1995
What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability / Stanley A. Brown. - Toronto John Wiley & Sons 1995. - xvi, 304p. ill. 24cm
Includes bibliographical references
0471641235
Customer satisfaction
Customer services
Industrial management
Organizational effectiveness
Quality of products
658.812 BRO 1995