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What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability (Record no. 7102)

000 -LEADER
fixed length control field 00833nam a2200241#a 4500
001 - CONTROL NUMBER
control field 0000007450
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 211117s2020||||xx |||||||||||||| ||und||
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0471641235
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 BRO 1995
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Brown
245 #0 - TITLE STATEMENT
Title What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability
Statement of responsibility, etc. / Stanley A. Brown.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Toronto
Name of publisher, distributor, etc. John Wiley & Sons
Date of publication, distribution, etc. 1995.
300 ## - PHYSICAL DESCRIPTION
Extent xvi, 304p.
Other physical details ill.
Dimensions 24cm
365 ## - TRADE PRICE
Currency code MYR
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer satisfaction
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Industrial management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Organizational effectiveness
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Quality of products
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book-GN
Holdings
Withdrawn status Lost status Damaged status Not for loan Permanent location Current location Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
        Perpustakaan Ibnu Khaldun Perpustakaan Ibnu Khaldun General Collection 19/07/2001 AREI - ARENA ILMU SDN. BHD   658.812 BRO 1995 0000020652 21/06/2021 19550 21/06/2021 Book-GN
        Perpustakaan Ibnu Khaldun Perpustakaan Ibnu Khaldun General Collection 19/07/2001 AREI - ARENA ILMU SDN. BHD   658.812 BRO 1995 0000020653 22/06/2021 19551 22/06/2021 Book-GN
        Perpustakaan Ibnu Khaldun Perpustakaan Ibnu Khaldun General Collection 19/07/2001 AREI - ARENA ILMU SDN. BHD   658.812 BRO 1995 0000020654 22/06/2021 19552 22/06/2021 Book-GN

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