Heil
One size fits one : building relatuionships one customer and one employee at a time / Gary Heil, Tom Parker, Deborah C. Stephens. - New York Van Nostrand Reinhold 1997. - xii, 292p. 24cm
Includes index
0442020635
Customer satisfaction
Leadership
Organizational change
658.812 HEI 1997
One size fits one : building relatuionships one customer and one employee at a time / Gary Heil, Tom Parker, Deborah C. Stephens. - New York Van Nostrand Reinhold 1997. - xii, 292p. 24cm
Includes index
0442020635
Customer satisfaction
Leadership
Organizational change
658.812 HEI 1997