000 -LEADER |
fixed length control field |
00714nam a2200241#a 4500 |
001 - CONTROL NUMBER |
control field |
0000008626 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
211117s2020||||xx |||||||||||||| ||und|| |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0442020635 |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.812 HEI 1997 |
100 ## - MAIN ENTRY--PERSONAL NAME |
Personal name |
Heil |
245 #0 - TITLE STATEMENT |
Title |
One size fits one : building relatuionships one customer and one employee at a time |
Statement of responsibility, etc. |
/ Gary Heil, Tom Parker, Deborah C. Stephens. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
New York |
Name of publisher, distributor, etc. |
Van Nostrand Reinhold |
Date of publication, distribution, etc. |
1997. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xii, 292p. |
Dimensions |
24cm |
365 ## - TRADE PRICE |
Currency code |
MYR |
500 ## - GENERAL NOTE |
General note |
Includes index |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer satisfaction |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Leadership |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Organizational change |
700 ## - ADDED ENTRY--PERSONAL NAME |
Personal name |
Parker, Tom |
700 ## - ADDED ENTRY--PERSONAL NAME |
Personal name |
Stephens, Deborah C. |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Koha item type |
Book-GN |