000 -LEADER |
fixed length control field |
00635nam a2200217#a 4500 |
001 - CONTROL NUMBER |
control field |
0000018706 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
211117s2020||||xx |||||||||||||| ||und|| |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
1865088587 |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.812 MER 2003 |
100 ## - MAIN ENTRY--PERSONAL NAME |
Personal name |
Mercer |
245 #0 - TITLE STATEMENT |
Title |
May I help you? : great customer service for small business |
Statement of responsibility, etc. |
/ Jillian Mercer. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
St. Leonards |
Name of publisher, distributor, etc. |
Allen & Unwin |
Date of publication, distribution, etc. |
2003. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xiii, 138p. |
Dimensions |
21cm |
365 ## - TRADE PRICE |
Currency code |
MYR |
500 ## - GENERAL NOTE |
General note |
Includes index p.134 - 138 |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer relations |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Small business |
General subdivision |
Customer services |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Small business |
General subdivision |
Management |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Koha item type |
Book-GN |