Practical service level management : delivering high quality Web-based services / John McConnell with Eric Siegel.
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
Item type | Current location | Call number | Materials specified | Copy number | Status | Date due | Barcode |
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Perpustakaan Ibnu Khaldun General Collection | 658.0546 MCC 2004 (Browse shelf) | 37356 | Available | 0000039298 |
Includes index
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