Monitoring, measuring and managing customer service / Gary S. Goodman.
Material type:
TextPublisher: San Francisco Jossey-Bass 2000Description: xiii, 166p. 24cmISBN: 0787951390 Subject(s): Customer services -- Evaluation -- Handbooks, manuals, etc | Customer services -- Quality control -- Handbooks, manuals, etc | Customers services -- Management -- Handbooks, manuals, etcDDC classification: 658.812 GOO 2000
| Item type | Current location | Call number | Materials specified | Copy number | Status | Date due | Barcode |
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Perpustakaan Ibnu Khaldun General Collection | 658.812 GOO 2000 (Browse shelf) | 25960 | Available | 0000027091 | ||
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Book-GN
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Perpustakaan Ibnu Khaldun General Collection | 658.812 GOO 2000 (Browse shelf) | 25961 | Available | 0000027092 | ||
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Book-GN
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Perpustakaan Ibnu Khaldun General Collection | 658.812 GOO 2000 (Browse shelf) | 25962 | Available | 0000027093 |
Browsing Perpustakaan Ibnu Khaldun shelves, Shelving location: General Collection Close shelf browser
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| 658.812 GOL 1995 Agile competitors and virtual organizations : strategies for enriching the customer | 658.812 GOO 2000 Monitoring, measuring and managing customer service | 658.812 GOO 2000 Monitoring, measuring and managing customer service | 658.812 GOO 2000 Monitoring, measuring and managing customer service | 658.812 GUT 1995 The dynamics of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek. | 658.812 HAR 1996 Customer service : a practical approach | 658.812 HAR 1996 Customer service : a practical approach |
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