Keehley
Benchmarking in the public and nonprofit sectors : best practices for achieving performance breakthroughs / Patricia Keehley, Neil N. Abercrombie. - 2nd ed.. - San Francisco Jossey-Bass 2008. - xiv, 241p. ill. 25cm.
Includes bibliographical references (p. 227-231) and index. Rev. ed. of: Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies/Patricia Keehley ... [et al.]. 1997.
9780787998318
Benchmarking (Management)--United States
Total quality management in government--United States
352.357 KEE 2008
Benchmarking in the public and nonprofit sectors : best practices for achieving performance breakthroughs / Patricia Keehley, Neil N. Abercrombie. - 2nd ed.. - San Francisco Jossey-Bass 2008. - xiv, 241p. ill. 25cm.
Includes bibliographical references (p. 227-231) and index. Rev. ed. of: Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies/Patricia Keehley ... [et al.]. 1997.
9780787998318
Benchmarking (Management)--United States
Total quality management in government--United States
352.357 KEE 2008