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Benchmarking in the public and nonprofit sectors : best practices for achieving performance breakthroughs / Patricia Keehley, Neil N. Abercrombie.

By: KeehleyContributor(s): Abercrombie, Neil NMaterial type: Text

TextPublisher: San Francisco Jossey-Bass 2008Edition: 2nd edDescription: xiv, 241p. ill. 25cmISBN: 9780787998318 Subject(s): Benchmarking (Management) -- United States | Total quality management in government -- United StatesDDC classification: 352.357 KEE 2008

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Item type	Current location	Call number	Materials specified	Status	Date due	Barcode
Book-GN	Perpustakaan Ibnu Khaldun General Collection	352.357 KEE 2008 (Browse shelf)		Available		0000050188

Includes bibliographical references (p. 227-231) and index.

Rev. ed. of: Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies/Patricia Keehley ... [et al.]. 1997.

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