Improving service quality in the global economy : achieving high performance in public and private sectors / Michael E. Milakovich.
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Perpustakaan Ibnu Khaldun General Collection | 658.562 MIL 2006 (Browse shelf) | Available | 0000037096 |
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658.562 MCC 1989 The seven tools of TQC | 658.562 MCN 1992 Benchmarking : a tool for continuous improvement | 658.562 MCN 1992 Benchmarking : a tool for continuous improvement | 658.562 MIL 2006 Improving service quality in the global economy : achieving high performance in public and private sectors | 658.562 MIZ 1988 Management for quality improvement : the seven new QC tools | 658.562 MIZ 1988 Management for quality improvement : the seven new QC tools | 658.562 NOV 1995 The ISO 9000 quality manual developer |
Includes index p.387 - 406
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