May I help you? : great customer service for small business / Jillian Mercer.
Material type:
TextPublisher: St. Leonards Allen & Unwin 2003Description: xiii, 138p. 21cmISBN: 1865088587 Subject(s): Customer relations | Small business -- Customer services | Small business -- ManagementDDC classification: 658.812 MER 2003
| Item type | Current location | Call number | Materials specified | Copy number | Status | Date due | Barcode |
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Perpustakaan Ibnu Khaldun General Collection | 658.812 MER 2003 (Browse shelf) | 37521 | Available | 0000039195 |
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| 658.812 MAR 1989 Managing quality customer service | 658.812 MAR 1989 Managing quality customer service | 658.812 MAR 2005 Creating the marketing experience : new strategies for building relationships with your target market | 658.812 MER 2003 May I help you? : great customer service for small business | 658.812 MOR 1989 Calming upset customers : [staying effective during unpleasent situations] | 658.812 MOR 1996 Calming upset customers : [staying effective during unpleasent situations | 658.812 MOR 2003 Calming upset customers : staying effective during unpleasant situations |
Includes index p.134 - 138
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