Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer.
Material type:
TextPublisher: New Jersey Prentice Hall 1994Description: xii, 273p. ill. 24cmISBN: 013189630X Subject(s): Customer satisfaction | Customer service -- Quality control | Total quality managementDDC classification: 658.812 HIN 1994
| Item type | Current location | Call number | Materials specified | Copy number | Status | Date due | Barcode |
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Perpustakaan Ibnu Khaldun General Collection | 658.812 HIN 1994 (Browse shelf) | 2620 | Available | 0000002759 |
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| 658.812 HAY 1998 Measuring customer satisfaction : survey design, use, and statistical analysis methods | 658.812 HEI 1995 Leadership and the customer revolution : the messy, unpredictable and inescapably human challenge of making the rhetoric of change a reality | 658.812 HEI 1997 One size fits one : building relatuionships one customer and one employee at a time | 658.812 HIN 1994 Customer-focused quality : what to do on Monday morning | 658.812 LEL 1999 Customer service for dummies | 658.812 LEP 1994 Auditing your customer service : the foundation for success | 658.812 MAR 1989 Managing quality customer service |
Includes bibliographical references and index
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