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What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability / Stanley A. Brown.

By: BrownMaterial type: Text

TextPublisher: Toronto John Wiley & Sons 1995Description: xvi, 304p. ill. 24cmISBN: 0471641235 Subject(s): Customer satisfaction | Customer services | Industrial management | Organizational effectiveness | Quality of productsDDC classification: 658.812 BRO 1995

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Item type	Current location	Call number	Copy number	Status	Barcode
Book-GN	Perpustakaan Ibnu Khaldun General Collection	658.812 BRO 1995 (Browse shelf)	19550	Available	0000020652
Book-GN	Perpustakaan Ibnu Khaldun General Collection	658.812 BRO 1995 (Browse shelf)	19551	Available	0000020653
Book-GN	Perpustakaan Ibnu Khaldun General Collection	658.812 BRO 1995 (Browse shelf)	19552	Available	0000020654

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Previous	658.812 BRE 1997 Proactive customer service : transforming your customer service department into a profit center	658.812 BRE 1997 Proactive customer service : transforming your customer service department into a profit center	658.812 BRO 1995 What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability	658.812 BRO 1995 What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability	658.812 BRO 1995 What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability	658.812 CON 1995 Measuring customer and service profitability : in the finance sector	658.812 COS 2011 The trade technician's soft skills manual	Next

Includes bibliographical references

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