Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer.
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
Item type | Current location | Call number | Materials specified | Copy number | Status | Date due | Barcode |
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Perpustakaan Ibnu Khaldun General Collection | 658.812 HIN 1994 (Browse shelf) | 2620 | Available | 0000002759 |
Includes bibliographical references and index
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